Monetary refunds are refunds that are paid back directly to your bank account.
A monetary refund will only be granted under the following conditions:
- We only pay out the full amount of credits purchased in one transaction.
- We will not perform a refund if this would put your account balance below zero.
- Only the latest payments can be refunded until your credit balance reaches zero. (Last in, first out).
- The amount paid back is equal to the payout amount per credit: 1 US Dollar per credit (+ VAT) minus transaction fees.
Virtual credit refunds
Virtual credit refunds are refunds that get paid back into your credit balance on your ClipTeez user account.
A virtual credit refund will only be granted under the following conditions:
- When a model or studio sold you content which is against our terms & conditions or forbidden by law.
- When a model or studio wrongfully described/advertised their content wrongly.
- The decision to refund credits is made by our staff and it is final
There are no other conditions that allow you to request a refund of your virtual credits.
However if for some reason, our staff feels some compensation is in order, it will be desposited to your user account. This will always be a voluntary action by our staff.
Under no other circumstances, will you be eligible for a refund
Please email billing@ClipTeez.com to apply for a refund or abuse@ClipTeez.com to report any illegal activity.